In addition, users can see all Customer Insights activities in the unified activity timeline in Dynamics 365 Sales, Customer Service, and Marketing. Marketers can quickly identify the best audience for upcoming events and create a segment directly from the results.
to use natural language capabilities in Copilot to query, group, and measure their customer data, allowing them to discover hidden patterns. Learn more in this fireside chat with Lynk & Co by visiting the bonus content during the Microsoft Business Applications Launch Event.ĭynamics 365 Customer Insights will enable marketers at organizations like Lynk & Co. is attracting new customers to its innovative, membership-based approach to car ownership by using new AI capabilities in Dynamics 365, as well as enhancements to build relationships with the right audience. AI takes center stage in this release wave, with new Dynamics 365 Copilot capabilities that help to streamline processes-from audience research to content development.įor example, automaker Lynk & Co. New capabilities provide more insight into audiences’ needs, and more ways to engage customers with personalized content and conversations at scale. Release wave 1 supercharges end-to-end customer experiences while improving collaboration and information sharing across the organization.
Release wave 1 also introduces hundreds of new and updated user experiences to collaboratively solve challenges, streamline workflows, and help individuals and teams focus on what matters most. The updates include Copilot for Dynamics 365 and Copilot for Microsoft Power Platform, bringing the power of next-generation AI capabilities and natural language processing to business processes.
Today we launched 2023 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2023.
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